Privacy Policy

Last updated: January 15, 2024

1. Introduction

Maffix (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, password)
  • Profile information (username, avatar, bio)
  • Payment information (processed securely by Klarna)
  • Shipping address for physical prizes
  • Communications with us (support tickets, feedback)

2.2 Information Collected Automatically

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar tracking technologies
  • Mission completion data
  • Gacha draw history

2.3 Information from Third Parties

  • TikTok public profile data (when you link your account)
  • TikTok engagement data (likes, comments, shares)
  • Payment processor information (Klarna)

3. How We Use Your Information

We use your information to:

  • Provide and maintain the Platform
  • Process transactions and send notifications
  • Verify mission completion
  • Personalize your experience
  • Communicate with you about updates and promotions
  • Improve our services and develop new features
  • Detect and prevent fraud and abuse
  • Comply with legal obligations

4. How We Share Your Information

4.1 With Your Consent

We may share your information when you explicitly consent, such as when you choose to share your profile publicly.

4.2 Service Providers

We share information with third-party service providers who help us operate the Platform:

  • Payment processors (Klarna)
  • Cloud hosting providers
  • Email service providers
  • Analytics providers
  • Customer support tools

4.3 Artists

We may share aggregated, anonymized data with artists to help them understand their audience. We do not share personally identifiable information without your consent.

4.4 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication
  • Secure payment processing (PCI DSS compliant)
  • Employee training on data protection

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information at any time through your profile settings.

6.2 Data Portability

You can request a copy of your data in a machine-readable format.

6.3 Deletion

You can request deletion of your account and associated data. Some information may be retained as required by law.

6.4 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link or updating your preferences.

6.5 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect Platform functionality.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your information within 90 days, except where retention is required by law.

8. Children's Privacy

The Platform is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

Email: privacy@maffix.com
Address: [Company Address]
Data Protection Officer: [DPO Contact]